Publication of legal documents to enhance the confidence in the site: It is considered that awards, associations labels, etc. are not necessary on every web page of a website, because users don’t care about them so they just clutter the design. Some of the elder users may have doubts in e-business security. An e-business website shall present its legal documents (e.g. license), if they exist, and shall try to make its e-commerce process as transparent as possible.

Factors that improve the target emotional experience for seniors: The regression models (1) and (2) also supported the existence of the emotional gap between the elderly and non-elderly, especially in the seniors’ relationship to the factors that are believed to constitute the “expressive” dimension of aesthetics, such as original, sophisticated, fascinating, creative, and using special effects. These factors of “expressive” aesthetics, as evaluated by professional web-designers, had no observed significance in the regression on the overall impression of experimental web sites for non-elder participants, while for the elder participants their effect was actually negative. Consequently, it means that web designers should focus on “classic” dimension factors such as clean, clear, pleasant, symmetrical, and aesthetic while building e-business web sites for the elderly.