helpdesk
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This is a module designed to help a dedicated support team provide helpdesk support to users.
This is a module designed to help a dedicated support team provide helpdesk support to users.
The Frequently Asked Questions (faq) module allows users, with appropriate permissions, to create question and answer pairs which they want displayed on the 'faq' page. The 'faq' page is automatically generated from the FAQ nodes configured. Basic Views layouts are also provided and can be customised via the Views UI (rather than via the module settings page).
The Project Management Portal is a project with the specific intent of making an open source solution to corporate project management needs. Currently there is no working code, however development is underway.
Details will be provided as they become available.
Sponsorship, Programming & Testing Resources provided by The Worx Company
I ultimately intend on following through with code for this, but in the mean time:
Complex websites and web applications can be created by combining configurations of Modules, Content Types (CCK,) Views, Panels, Menus, Blocks, Categories, Roles / Permissions, etc. This site setup and configuration process is a very time consuming and repetitive bottleneck.
Patterns module is built to bypass this bottleneck by managing and automating site configuration. Site configuration is stored in XML or YAML (requires SPYC YAML parser, which needs to be downloaded separately from http://code.google.com/p/spyc/) called Patterns which are easy to read, modify, manage, & share and can be executed manually or as a part of an automated web site deployment.
Awesomeness coming soon...
In just one tiny function, this module does nothing but provide a category named "Project administration" in the admin overview. Other modules can depend on this one instead of creating their 'admin/project' menu paths all by themselves.
Offers a content-type for a simple To do list. It can be used for anything that needs to be done: getting milk at the store, reminding yourself to update a profile, telling your users to vote on a poll by a certain date...
To do items can be assigned to users with permissions. Items can be given an optional status, priority, start date, and deadline. Items nearing their deadline or with a priority level of immediate are shown in the To do list block (requires the installation of the To do block module.) These events can also fire triggers (Actions & Rules support.)
Each user gets a page with lists of the To do items that: (1) are assigned to them, (2) still exist, or (3) that they created. Quite handy to stay on top!
For more information, read the extensive documentation.
You know Storm? A great project management suite based on Drupal. If there was a downside it's the fact that it's all good old html and navigation is therefore a bit outdated. This is now history: Storm Dashboard is a very powerful yet simple to use dashboard which needs just one pageload and everything else is done dynamically by using JQuery.
It's all themeable and it does not require any configuration. Just download it, install it and have fun dahsboarding - dynamically!
The Zendesk remote authentication module allows you integrate the Zendesk support service with your Drupal site and synchronize drupal users with zendesk.
Word of Warning:
Don't use this module without testing in a sandbox, or a fresh zendesk install so you don't lose data. While this module does work, the module needs testing and testers!
Software Projects is a bundle of configuration that adds issue tracking features to an Open Atrium project. Open Atrium comes with an issue tracking system that is based on the Case Tracker module while OG Software Projects is based on the "Project" modules.
The 2.x branch will be a complete rewrite (by hand, for the most part).
My vision for this module is the glue and extra parts required to create a system like Unfuddle. I will be using Open Atrium, primarily, but I would like to build the module in such a way that it will work on any Drupal site.